What is magic desktop and do i need it
The desktop support team may provide help over the phone, may take control of the computer remotely, or may provide in-person support by putting hands on the computer. The help desk tracks requests and solves basic problems.ĭesktop support becomes part of the equation when the problems are more complex than what help desk solutions can solve. Help desk solutions often are the first point of contact for an employee seeking help. However, they aren’t exactly the same thing. In fact, both of these solutions are similarly configured, meaning their services overlap quite a bit.
When your business is trying to determine whether you need a help desk solution or a desktop support solution, it is likely that you will need both.
What is magic desktop and do i need it full#
You can read our full reviews of each help desk software product here.